Report 2005-123 Recommendation 12 Responses
Report 2005-123: Department of Corporations: It Needs Stronger Oversight of Its Operations and More Efficient Processing of License Applications and Complaints (Release Date: January 2007)
Recommendation #12 To: Corporations, Department of
To improve the efficiency of its complaint-handling process, Corporations should monitor its newly established complaint-referral process and develop procedures, if necessary, to decrease the length of time it takes to refer cases to the appropriate division.
6-Month Agency Response
Corporations stated it will continue to monitor its complaint-referral process to look for additional ways to decrease the timeframes for processing complaints. Additionally, an executive staff member will review the complaint-referral procedures and protocols and provide recommendations to the commissioner on how to improve the process. (See 2008-406, p. 55)
- Response Date: July 2007
California State Auditor's Assessment of 6-Month Status: Fully Implemented
Agency responses received after June 2013 are posted verbatim.